The most common reason why a video doesn’t display has to do with the ID of the DIV, which holds the video in an embedded integration, or because of the button ID in dialog integration.
Please make sure that the DIV ID and the button ID match the ID in the integration code.
Another reason could be that you have the control group option enabled. Double check to see if you can see the video on another computer, or using a different browser.
Videos are still not showing? Contact us.