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soccer Frequently Asked Questions | Treepodia Help Center

Frequently Asked Questions

Registration & Pre-Installation

Using our service does not affect your bandwidth. The videos are streamed by us, so our integration code is reduced to the minimum possible, and the videos only start to load after the page load is complete.

Websites worldwide use the Treepodia platform to enhance their site content and communicate their message to clients. The technology is compatible with all languages. In our non-premium packages we currently support English, German and French, while our premium solution supports every language.

The impact of adding video is so resoundingly positive across the board that we offer a unique—no small print—4X ROI GUARANTEE. This means that we guarantee that your sales will increase by at least 4X your actual cost, thanks to video. If not, we will reduce your payment. Thanks to the combination of our powerful image reviving technology, our smart measurement and adjustment system, you are assured that results will be seen very quickly. Note: The 4X ROI is only guaranteed to our premium template customers, although the technology will work in a similar manner for all types of video.Read more...

The videos are hosted and served by us, ensuring that the video performance is both reliable and scalable. To ensure smooth video quality and a positive user experience, we work exclusively with the leading CDN networks all over the world.

Automated video is the only solution for you. There is no other reasonable way to cover your entire catalog with video content and keep it up-to-date. Our basic package includes a weekly sync with your product data feed, and we can support up to an hourly sync.

Account Setup & Integration

To produce automated videos, we only require your product’s catalog file (i.e., data feed). We support many platform product exports out of the box (Yahoo, Magento and more).

Learn more about our feed requirements.

There are a number of reasons why you should adopt more than one template and apply it against your traffic including:
  • Additional content creates deeper engagement with site visitors.
  • It allows you to A/B test your templates, showing the best converting video for any product at any point in time, further optimizing your existing video investment.

Definitely not, since all you have to do is embed our simple integration code one time in the template of your product page. Our system does the rest for you so that the right video appears on each product page. In cases where more than one video version is available, the system automatically performs A/B testing and promotes the highest performing version per product.

Using our automatic video platform to display your videos on your product pages requires logic to show the correct video, provide stats and analytics and more. These advanced video features require the use of our Javascript code. It is not possible to embed our player directly. Our advanced player allows "sharing" the video on social networks, or using our Video Distributor service to upload your video to YouTube, where you can then grab a direct embed code.

When a product is removed from the data feed, the product is marked "out of date" in my.treepodia dashboard. The product video will be removed from the video sitemap but the video will be still be available in my.treepodia in order to review the account statistical history.

It’s recommended that you add the conversion tracking code to your checkout confirmation page. The code is a simple JavaScript snippet. You are only required to make minor adjustments to the code including adding your account UUID and product code/SKU, and making sure multiple products are tracked.

Learn more about conversion tracking.

My.Treepodia Video Platform

1) Login to
2) On the left menu select "My Products"
3) Select the product video you wish to disable
4) On the lower part of the screen click on the "Gears" icon and remove the "v" from the tick box next to “default" and click save

Along with the monthly report sent to you at the beginning of each month, the my.treepodia portal holds our live reporting system, which provides you with insightful information about video views, video business performance, the CVR of each video version per product, as well as the CVR of visitors who did not watch video. Via the system you can also control the actual videos, adding and eliminating specific video content.

Learn more about my.treepodia.

Our platform enables you to display multiple video versions per product. In the beginning, the platform serves each version equally. It then measures the success of each version (usually we measure the ratio between video views and purchases). Once sufficient statistics are gathered, the system automatically increases the probability of serving the higher performing version and you enjoy a further boost in sales.

Learn more about our A/B test.

In order to accurately assess the impact your videos are having on your sales, the Treepodia platform uses an automated split testing mechanism, which randomly splits your traffic into two groups: the control group and the regular group. Site visitors in the control group (usually 5%-20% of your traffic, as determined by you) are not exposed to product videos at all. The video player does not appear on the product pages. By comparing the conversion rates of the two groups you can determine the exact impact video is having on sales.

Learn more about our control group.

Yes, we enable you to upload your own content to the video platform. In such a case you pay a lower cost per view (to cover hosting and streaming costs only). The nice bonus here is that your video competes with the automated videos. You will be surprised by the results.

User-generated, brand or manufacturer videos can be implemented in order to conduct A/B testing on your existing automated videos—free of charge. Adding new videos allows you to optimize your video assets, showing the best converting video for any product at any point in time. As a video platform we can assist and ensure that all your videos can be served and optimized accordingly.

Your billing information tab is located in under “My Account”.

SEO & Additional Services

You can automatically upload your videos to YouTube or any other major video sharing portal for increased exposure and improved SEO ranking, using our Video Distributor service.

Learn more about our video distributor.

Distributed videos are shown in Google search results and expand the exposure of your videos. This translates to further coverage of your products. In addition, each distributed video contains a link to the relevant product page on your company's website, which is great for direct traffic and increased SEO.

Unlike regular content which is automatically visible to search engines, you need to actively submit a video sitemap in order to have your videos indexed.

Once you start using the Treepodia video platform, you will have automatically created thousands of videos. The next step is to make those videos, and the products they feature, visible to the major search engines to attract new traffic.

By using our dynamic video sitemap you are guaranteed that the major search engines are fully indexing all aspects of your video content including video title, description, duration, location and more. The sitemap’s dynamic nature ensures that it is always updated based on your new products and videos, without you having to lift a finger.

Editing the video sitemap directly is not possible, rather it must be done through the data feed. The video sitemap content is pulled directly from the product data feed. Modifying it will replace the sitemap content as well. Adding additional information to the sitemap is possible only by contacting us.

Unfortunately, Google does not allow tracking parameters in organic search results. Since the video sitemap results are added to Google's organic results, you can measure the incoming traffic from Google directly to your product pages where video is available. This will represent the incoming traffic from the video sitemap.

The indexing time is up to Google. The average time is two weeks.

Modules & Extensions


We currently have extensions available for Magento and Prestashop platforms.


It all depends on the strategy and layout of your website. We advise you to place the video button, or video player, above the fold to optimize your video views and maximize your monthly video spend. We also strongly suggest having the video embedded above the fold. For a video button with a strong, bright background color we recommend a pop-up dialog that initiates auto-play.

Get our best practice guide here.

These are the two main reasons a video will not appear:
1. The product does not have a video
2. The control group is enabled - Learn more about our Control Group

The most common reason why a video doesn’t display has to do with the ID of the DIV, which holds the video in an embedded integration, or because of the button ID in dialog integration.
Please make sure that the DIV ID and the button ID match the ID in the integration code.
Another reason could be that you have the control group option enabled. Double check to see if you can see the video on another computer, or using a different browser.

Videos are still not showing? Contact us.

Please verify you have the latest Adobe Flash plugin installed.

If Flash is installed, this is a known bug in our system with IE when using an HTML <p> attribute for holding the video in an embedded integration. We recommend using a <DIV> attribute to avoid this.

We do not recommend changing the video file’s original size in order to maintain quality.

If you still want to change the video size, insert the following before the line;


Remember, the size can only be changed before the video is loaded. We recommend keeping the appropriate ratio (4:3, 16:9) for the best quality video presentation.

In order to see the purchased items, please verify that you have implemented the conversion tracking code. Keep in mind; due to time differences the system may experience a short delay in updating new purchases.

This is common when the integration is inserted dynamically, once a video is available for the product. For accurate results of all visitors you need to create a "Conversion Tracking" integration that is not dependent on a video being available.

There are several reasons the numbers presented in my.treepodia portal are different from another analytics service. 
  • Browser security - Some users block different cookies for security reasons which disables the ability to receive stats.
  • Analytics logic - My.Treepodia analytics only provide information about product pages with video. Products without a video, category/search pages direct purchases, homepage and etc. will not be collected by Treepodia.
  • Mobile browsers - Currently Treepodia supports mobile browsers for video views only. Analytics is not collected.
  • Success event (conversion tracking) code location - Verify the conversion tracking code is placed correctly in your cart's "confirmation page" or attached to the "Add to Cart" button.
  • Timezone - My.Treepodia dashboard provides periodic info based on the user time zone.

A 301 redirect is essential to submit your video sitemap to Google and keep your video sitemap up to date. If a 301 redirect is unavailable, the alternative will be to download the video sitemap XML from our server and upload it to the store HTTP or FTP server. This will allow Google to read your video sitemap. To keep the video sitemap up to date, this should be repeated once a month.

Google video indexing may take up to seven days to start the indexing process, and up to 30 days until the indexing is complete.

Here you can find two tools by Google and Facebook that will verify the META tag implementations:

Additional verifications:

  1. Verify that you are providing us with your most up-to-date data feed for automatic updates.
  2. Verify that the product page URLs provided to us via your data feed are valid and up-to-date, with no extra parameters.
  3. Verify that the product page URL's provided to us via your data feed are real and not redirected to a different page URL.
  4. Verify that all steps in our video sitemap instructions are implemented.
  5. Check that your "robots.txt" allows Google to reach your video sitemap URL.
  6. Check your Google Web Master Tools account under "Sitemaps" for any errors reported.*
  7. Check that the parameter "pageId" is also redirected with the URL 301 redirect.**
  8. Provide us with the 301 redirect you have created, if you haven't yet done so.**
* Please send us any unrecognized errors to
** Only relevant to accounts with over 10,000 products covered with video.